Communication was awesome! Follow up was awesome! Lynette is very knowledgeable about which herbs relieve different symptoms (which is very helpful for a newbie like me). I ordered the lavender herb mixture to help relieve my anxiety. I mixed it with a little... herb of my own (😂) which, to me, made the taste more pleasant. Not to mention I was very relaxed. VERY relaxed. I was able to rationally sort through my thoughts and free up some mental space. I definitely recommend this product!